Shannon Katschilo has enjoyed over 10 years working within the B2B SaaS space. Shannon started her career at Achievers, later acquired by Blackhawk Network Holdings Inc., where she worked with organizations across North America to increase employee engagement. Her commitment to driving customer success resulted in a significant increase in employee and customer engagement. Since joining Medallia over three years ago, Shannon continues to champion customer and employee engagement.
In her current role, GM of Medallia Canada, she leads a team of passionate Medallians across the country who work with Canada’s most iconic brands to deliver superior customer and employee experiences.
April 06, 2021
Your customers have so many options, so many different ways that they can relay feed back to you. Sometimes they call you, other times they fill in surveys. If you're like me, sometimes you just go to Twitter and shout it out...